Refund Policy
We want you to be completely satisfied with your TAB Router. Here's how our 7-day money-back guarantee works.
Every TAB Router comes with a 7-day money-back guarantee from the date you receive your device. If it's not for you, we'll make it right.
Returns
Our return window is 7 days from the date you receive your TAB Router. If 7 days have passed since delivery, we are unable to offer a refund or exchange.
To be eligible for a return, your TAB Router must be:
- In its original condition and packaging
- Unused or lightly tested (normal setup and testing is fine)
- Accompanied by a receipt or proof of purchase
Important: Please do not ship your device back before contacting us. Reach out to our team at [email protected] and we'll provide return instructions.
Refunds
Once we receive and inspect your returned TAB Router, we'll send you an email confirming receipt and whether your refund has been approved.
If approved, your refund will be processed and a credit will be applied to your original payment method within 5-10 business days, depending on your bank or credit card provider.
We reserve the right to apply a restocking fee of up to 15% of the purchase price for items that show signs of significant use or damage beyond normal testing.
Partial Refunds
In certain situations, only partial refunds may be granted:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 7 days after delivery
- Items refused by the customer upon delivery and returned to us (subject to restocking and shipping fees)
Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check your bank account or credit card statement again
- Contact your credit card company - processing times vary
- Contact your bank, as there may be additional processing time
If you've completed all of these steps and still have not received your refund, please contact us at [email protected].
Exchanges
We replace items only if they are defective or damaged on arrival. If you received a faulty TAB Router, email us at [email protected] and we'll arrange a replacement.
Return Shipping
You are responsible for the cost of return shipping. Shipping costs from your original order are non-refundable.
We strongly recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item without tracking confirmation.
Subscriptions
TAB Router does not require a subscription for core features (ad blocking, parental controls, TAB AI, cloud dashboard). These are included for life with your purchase.
The optional TAB GEO Stream add-on can be cancelled at any time through your dashboard. If you cancel within the first 30 days (trial period), you will not be charged.
Contact Us
If you have questions about our refund policy or need to initiate a return, please contact us:
- Email: [email protected]
- Dashboard: Open a support ticket from your TAB Router dashboard
Last updated: April 2026